Terms and Conditions of Sale

General Conditions of Sale Avvenice

In this section are reported the conditions of sale. These conditions are to be considered valid till there will not be further modifications or integrations from Avvenice. The original version of the conditions of sale is the one published on the website, possible modifications will be effective from the publication date on the website.

The contract stipulated between Avvenice and the client is considered closed with the acceptance, even partial, of the purchasing proposal issued by the client toward Avvenice, the purchasing proposal is intended to be issued through internet on Avvenice's platform; the acceptance of the purchasing proposal is considered tacit, except for specific communications released to the client.

Doing an order the client declares:

- of being a consumer according to the art. 3 of the Italian Consume Code
- of being 18+
- that the data provided for the contract execution are corrected and truthful
- of having integrally read and accepted the conditions of sale provided on the Avvenice's website
- in case of purchase of alcohol, the customer confirms to have the minimum legal age for their use

If the product purchased is alcohol, is necessary to enter the date of birth.

Right of Withdrawal

The purchases done on Avvenice's website are regulated from the Italian law on selling by mail. If you made a mistake in placing your order and you have received an item that you do not want, or if you are unhappy with the purchase, you have 15 working days, starting from the delivery date, to exercise the right of withdrawal, that is the possibility to return the item and be reimbursed for the purchase.

Please note that returns for artisan and (highly) perishable products are not accepted.

How to Exercise the Right of Withdrawal ?

To exercise the right of withdrawal and start the return process for one or more items please contact our customer service (we advise you to keep on hand the order number to speed up the proccess) sending and email to: support@avvenice.com.

The right of withdrawal is applicable on the product entirety: it is not possible to exercise the right of withdrawal only on a part of the product purchased ( e.g. attachments, accessories, etc. )

Attention: for products that have a SIAE label, the product has to be returned with the label intact. Returned items with missing or broken SIAE label will not be accepted.

For the return, pack the product in a proper way (in case of fragile items it is advised to use newspaper sheets or other protective material) and insert a copy of delivery note in the package (or the invoice, when requested) and the instruction for the return and/or reimbursement.

The package has to be shipped to the address specified by Avvenice at the moment of the opening of the return practice.

Broken Items

If you receive a broken item you can send an e-mail at the following address support@avvenice.com within 5 days, mentioning "broken items" in the e-mail subject.

Responsibility Exemption

Any information or news provided on this website and, in particular, any information or news related to healthy condition, medical and / or preventive treatments, drugs, pathologies or disturbs is given for information only with the sole aim of orienting the user toward a proper choice.

The information provided in this website are the proper reproduction of what communicated by the product suppliers/distributors and in no way have to replace the direct relationships between physician and patient. Avvenice reports on its own technical files official data available on the manufacturers' websites; thus Avvenice does not assume any responsibility related to the contents and their correctness. The use of the products is under the unique responsibility of the client.

This website does not provide medical advice and does not replace in any ways the physician's consultancy services.

In case of pathologies the client has to consult its physician before of using the product.

Complaints

Any complaints has to be done in written form through registered mail addressed to Avvenice, Viale F.lli Cairoli 157, Treviso ( TV ), 31100, Italy.

If the client is a consumer any civil and / or criminal dispute related to the application, execution, interpretation and violation of the selling contract by mail will be competence of the territorial court in which the client has its own residency or domicile, if located in the Italian territory; in all the other cases the territorial competence is exclusively of the court of Treviso, Italy.

Verifications of Authenticity

The customer confirms and declares that, when he receives the products, the items received correspond exactly to the products purchased.

For any type of complaint, it is mandatory to provide one or more videos, which clearly shows the problem, and in which it is clear that the product in the video is the one actually purchased.

In the absence of such evidence, through video material, in which it is clear that the product is the one actually purchased and received, no type of refund can be issued, and Avvenice declines any responsibility.

Avvenice reserves the right to request further evidences, compared to those provided, so as to verify the authenticity of the video and products, so as to be able to verify that the products of the videos provided are those actually received. These evidences will be shared, viewed and checked also by our reference partners.

Any claims for products different than those purchased or damaged, must be sent within 5 days from when the goods are received.